Cookie Policy

1. What Are Cookies

1.1 Definition

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They contain information about your browsing activity and preferences, allowing websites to remember you and provide a more personalized experience.

1.2 Types of Cookies

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until deleted
• First-Party Cookies: Cookies set by VibeCRM directly
• Third-Party Cookies: Cookies set by external services we use

2. How We Use Cookies

2.1 Essential Cookies

These cookies are necessary for our website and platform to function properly:

• Authentication: Keep you logged in to your account
• Security: Protect against cross-site request forgery and other security threats
• Load Balancing: Distribute traffic across our servers
• Session Management: Maintain your session state across page loads

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics: Track website usage, page views, and user behavior
• Performance Monitoring: Monitor website speed and performance
• Error Tracking: Identify and fix technical issues
• A/B Testing: Test different versions of our website to improve user experience

2.3 Functionality Cookies

These cookies enhance your experience by remembering your preferences:

• Language Preferences: Remember your preferred language
• Theme Settings: Save your dark/light mode preference
• Form Data: Remember information you've entered in forms
• Customization: Save your dashboard layout and preferences

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements:

• Retargeting: Show relevant ads on other websites
• Campaign Tracking: Measure the effectiveness of our marketing campaigns
• Social Media: Enable sharing and social media integration
• Conversion Tracking: Track which marketing efforts lead to sign-ups

3. Third-Party Cookies and Services

3.1 Analytics Services

• Google Analytics: Website traffic and user behavior analysis
• Mixpanel: Product analytics and user engagement tracking
• Hotjar: Heatmaps and user session recordings

3.2 Marketing and Advertising

• Google Ads: Advertising and conversion tracking
• Facebook Pixel: Social media advertising and retargeting
• LinkedIn Insight Tag: Professional network advertising

3.3 Support and Communication

• Intercom: Customer support chat functionality
• Zendesk: Help desk and support ticket management
• Calendly: Meeting scheduling integration

4. Managing Your Cookie Preferences

4.1 Browser Settings

You can control cookies through your browser settings:

• Block All Cookies: Prevent all cookies from being set
• Block Third-Party Cookies: Allow only first-party cookies
• Delete Existing Cookies: Remove cookies already stored on your device
• Notification Settings: Get notified when cookies are being set

4.2 Browser-Specific Instructions

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

4.3 Opt-Out Tools

• Google Analytics: Use the Google Analytics Opt-out Browser Add-on
• Digital Advertising Alliance: Visit optout.aboutads.info
• Network Advertising Initiative: Visit optout.networkadvertising.org

5. Impact of Disabling Cookies

5.1 Essential Functionality

Disabling essential cookies may prevent you from using certain features of our platform, including logging in, accessing your account, and using core CRM functionality.

5.2 Personalization

Without functionality cookies, you may need to re-enter preferences and settings each time you visit our website, and some personalized features may not work properly.

6. Mobile Applications

Our mobile applications may use similar technologies to cookies, such as local storage and device identifiers. You can manage these through your device settings or by uninstalling the application.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: